Das ist der Job
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
Darum lohnt es sich
And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Genesys AI Architect is a presales AI specialist who supports customer‑facing AI opportunities across three core motions:
Supporting strategic AI opportunities with customers and sales teams Helping scale the field through reusable assets, technical enablement, and coaching Sharing product and go‑to‑market feedback based on customer and field experience
This role requires a strong foundation in AI, customer experience technology, sales communication, and solution design.
The AI Architect helps translate complex AI capabilities into clear business value, supports technical discovery and demonstrations, and partners with internal teams to help customers Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
