Das ist der Job
If you’re excited to shape the future of design and collaboration, join us!
Darum lohnt es sich
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
As a member of our Product Support Operations and Strategy team, the Automations & AI Specialist will help us leverage the power of AI to continue driving excellent customer support at scale, including optimizing our Support AI chatbot performance, implementing internal AI tools that improve our teams productivity, and driving automation opportunities across our systems and processes.
As someone passionate about technology and building a best‑in‑class customer experience, you will lead exciting initiatives, balancing strong technical understanding, strategic thinking and effective communication across multiple audiences. This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma: Design, implement, and iterate on AI-powered support solutions that improve customer experience and Specialist efficiency across Product Support Own and evolve AI-driven workflows, including customer‑fa
