Business Operations | Working Student (m/w/d)

Darum lohnt es sich

Job Description Who Are We ? \\n 🚧Picture logistics that run like clockwork — fast, smart, and seamless. \\n Autonomous logistics does not start with self-driving trucks.

It starts with CONROO. \\n At CONROO, we are building an intelligent infrastructure that drives terminals and depots towards autonomy by connecting truck drivers, terminals, and depots through continuous data flows.

We replace manual and paper-based processes with real-time, data-driven workflows, turning chaos into connected systems and making truck handling fully digital. \\n Every step we automate today lays the foundation for terminals and depots to operate autonomously tomorrow. \\n We are CONROO and we are driving logistics to autonomy. \\n Tasks \\n As a Business Operations Working Student, you will have the opportunity to run and improve our customer support processes by identifying key bottlenecks and inefficiencies.

You will work closely with our Customer Success and Customer Support Lead, Ben, to build a best-in-class support experience that is available 24/7/365, powered by AI, and focused on building trust and high satisfaction among our clients and customers across all domains (terminals, depots, and the trucking community). \\n Requirements \\n 🎖️What success looks like \\n In your first month \\n \\n You respond to customer inquiries via email, chat, and support platforms. \\n You assist customers with product usage, troubleshooting, and account questions. \\n You escalate complex issues to r