ABOUT US For one of our clients in the consumer electronics sector, we are looking for the following position for an exciting project: CONVERSATIONAL AI SPECIALIST (M/W/D) VOICE & CHATBOT YOUR TASKS Deploy, train, and continuously improve conversational AI bots across e-commerce markets Align bot functionality with business requirements to deliver scalable, user-centric solutions Close collaboration with the markets to identify bot improvements Define and prioritize AI features and use cases from a business and market perspective Test, analyze and continuously improve bot quality and behavior Ensure local cultural, legal and regulatory requirements are considered Manage and adapt the Knowledge Base and AI content for individual markets Monitor business impact, KPIs and ROI Collaborate with local markets, Product, Business and Compliance teams YOUR QUALIFICATIONS Mid-Level experience in
Product, Operations, Digital, AI or a similar business environment Strong analytical, structured and entrepreneurial mindset Strong understanding of customers, markets and business needs as well as stakeholder management Interest in Voice AI, Chatbots and emerging AI technologies Highly independent, hands-on approach with a strong sense of ownership Ability to critically assess AI outputs and translate insights into meaningful business improvements Experience with international markets and different cultural/regulatory environments is a plus No coding required – business understanding, analytical skills and execution BENEFITS 30 days of annual leave Opportunity to lead high-impact global delivery of customer service innovations Collaboration with international teams and cutting-edge digital service solutions A culture that values ownership, continuous improvement, and customer-centric
outcomes INTERESTED? Then we look forward to receiving your application documents, including your annual gross salary expectations and availability, via our online portal.
