Customer Service Process & AI Specialist

• Analyze and optimize global customer service processes
• Identify opportunities for digitalization, automation, and the use of artificial intelligence
• Capture, structure, and prioritize the requirements of international customer service teams
• Translate requirements into sustainable digital solutions
• Design, develop, and implement AI-powered applications
• Design and continuously optimize digital assistant solutions, knowledge platforms, automations, and reporting and performance solutions
• Intelligently use and connect information from business and IT systems to improve data quality and transparency
• Conduct practical evaluations and effectiveness analyses
• Deliver training sessions and workshops and enable international teams to use new solutions effectively

Requirements

• Degree in business information systems, data science, AI, digital business, or a comparable qualification
• Understanding of customer service, sales back-office, and business processes
• Interest in AI, digitalization, automation, and process optimization
• Experience with SAP, CRM systems, and digital tools
• Analytical and structured approach to work, combined with strong problem-solving skills
• Knowledge of process analysis, data analysis, reporting, dashboards, and KPI analysis
• Strong communication skills and experience facilitating workshops, delivering training, and collaborating with international teams
• Very good command of German and English

Core Competencies

Demonstrates expertise in analyzing and optimizing customer service processes through digitalization and automation, with a strong focus on AI-powered applications and effective training delivery for international teams.

Highest-signal resume keywords

• Degree In Business Information Systems
• Experience With SAP
• Knowledge Of Process Analysis
• Strong Communication Skills
• Very Good Command Of German And English

Hard Skills

• Data Analysis
• KPI Analysis
• Process Optimization
• Digital Solutions Development
• AI-Powered Applications Design

Soft Skills

• Analytical Approach
• Problem-Solving Skills
• Facilitating Workshops

Industry Keywords

• Customer Service Processes
• Digitalization
• Automation

Tools & Technologies

• CRM Systems
• Digital Tools