Das ist der Job
Customer Support & AI Specialist (f/m/d)
Berlin
Here you can find our German speaking jobs.
Darum lohnt es sich
More than 63,000 apartments are currently listed, and the company employs a team of over 150 people. ABOUT US
Wunderflats helps people find fully furnished homes for a month or more, perfect for relocations, family moves, or life transitions. It offers a secure and seamless rental experience across Europe.
Founded in Berlin in 2015 by Jan Hase and Arkadi Jampolski, Wunderflats bridges the gap between verified landlords and carefully vetted tenants. As part of Europe’s housing infrastructure, it helps activate underutilized apartments and support the evolving ways people live and work today.
Do you love not just reviewing support conversations, but making them better - systematically, at scale, across both humans and AI? Then you've come to the right place: As our Customer Support Quality & AI Specialist , you build and own the quality system behind our AI-supported customer care.
You make sure every interaction - whether handled by a human agent or our AI - is accurate, helpful, and genuinely on point. With your analytical eye and hands‑on approach, you turn quality findings into real improvements: better prompts, better coaching, better processes. Does this sound like the right next step in your career?
We would like to hear from you! YOUR MISSION Build and continuously improve the q
