Data Analyst EMEIA, Control Tower

Responsibilities

• Develop, maintain and continuously optimize Power BI dashboards and reports to monitor operational and customer-related KPIs

• Analyze air freight processes across the entire transport lifecycle and identify opportunities for improvement

• Analyze large datasets from various internal and external systems using SQL and BI tools

• Produce performance analyses on topics such as on-time performance, transit times, SLA compliance and exceptions

• Support the EMEIA Control Tower in data-driven decision making and proactive management of critical shipments

• Perform root-cause analyses to identify operational bottlenecks and recurring issues

• Prepare and present regular performance reviews for internal stakeholders and international customers

• Develop customer-specific KPI reports and management dashboards

• Ensure high data quality and identify and resolve data inconsistencies

• Work closely with Operations, IT, Business Intelligence, Account Management and international Control Tower teams

• Support continuous improvement initiatives by providing data-driven recommendations

Requirements

• Degree in Business Informatics, Data Analytics, Logistics, Supply Chain Management, Business Administration or a comparable qualification

• Entry-level to several years of professional experience in Data Analytics, Business Intelligence, Supply Chain Management or Logistics

• Strong skills in Power BI, including data modeling and dashboard development

• Experience working with SQL and analyzing large datasets

• Knowledge of SAP BI, SAP BW, SAP HANA or comparable reporting and data warehouse solutions is an advantage

• Strong analytical thinking and a structured, solution-oriented working style

• Ability to present complex data clearly and tailor presentations to different audiences

• Understanding of logistics processes, ideally in air freight, Control Tower or Supply Chain Management

• High customer and service orientation and strong communication skills

• Confident demeanor when interacting with internal and external stakeholders

• Excellent written and spoken English; additional languages are an advantage

• Proficient in common MS Office applications, especially Excel and PowerPoint