Data Analyst EMEIA, Control Tower

Responsibilities Develop, maintain and continuously optimize Power BI dashboards and reports to monitor operational and customer-related KPIs Analyze air freight processes across the entire transport lifecycle and identify opportunities for improvement Analyze large datasets from various internal and external systems using SQL and BI tools Produce performance analyses on topics such as on-time performance, transit times, SLA compliance and exceptions Support the EMEIA Control Tower in data-driven decision making and proactive management of critical shipments Perform root-cause analyses to identify operational bottlenecks and recurring issues Prepare and present regular performance reviews for internal stakeholders and international customers Develop customer-specific KPI reports and management dashboards Ensure high data quality and identify and resolve data inconsistencies Work closely with Operations, IT, Business Intelligence, Account Management and international Control Tower teams Support continuous improvement initiatives by providing data-driven recommendations Requirements Degree in Business Informatics, Data Analytics, Logistics, Supply Chain Management, Business Administration or a comparable qualification Entry-level to several years of professional experience in Data Analytics, Business Intelligence, Supply Chain Management or Logistics Strong skills in Power BI, including data modeling and dashboard development Experience working with SQL and analyzing large datasets Knowledge of SAP BI, SAP BW, SAP HANA or comparable reporting and data warehouse solutions is an advantage Strong analytical thinking and a structured, solution-oriented working style Ability to present complex data clearly and tailor presentations to different audiences Understanding of logistics processes, ideally in air freight, Control Tower or Supply Chain Management High customer and service orientation and strong communication skills Confident demeanor when interacting with internal and external stakeholders Excellent written and spoken English; additional languages are an advantage Proficient in common MS Office applications, especially Excel and PowerPoint #J-18808-Ljbffr