data analyst in CRM

Описание

Flix makes travel more accessible, sustainable, and affordable through a technology-driven approach. Its CRM activities support global market growth by increasing repeat purchases and preventing customer churn.

Задачи

• Own CRM analytics and reporting across 45+ markets;

• Build and maintain Power BI dashboards for real-time tracking of CRM performance, targets, and business trends;

• Deliver actionable insights on campaign performance, customer behavior drivers, value-generating segments, and cross-market differences;

• Develop scalable, automated reporting solutions alongside deep-dive analyses and ad hoc business investigations;

• Monitor and optimize CRM KPIs and customer lifecycle performance;

• Partner with CRM, data, and product teams to improve segmentation, personalization, experimentation, tracking quality, and data reliability;

• Evaluate A/B tests and identify trends, anomalies, risks, and opportunities;

• Present clear recommendations to senior stakeholders.

Требования

• 5+ Years of experience in data analytics or BI, ideally in CRM, marketing, or e-commerce;

• Proven experience building dashboards and automated reporting solutions for non-technical stakeholders;

• Strong SQL expertise, including CTEs, window functions, and multi-table joins;

• Advanced Power BI skills, including data modeling, DAX, and dashboard design and visualization;

• Solid understanding of marketing and CRM KPIs, including conversion, engagement, attribution, and customer lifetime value;

• Experience working cross-functionally with product, engineering, and marketing/CRM teams;

• Strong data storytelling and statistical literacy, including significance testing;

• Structured, detail-oriented, and autonomous working style;

• Proficiency in English;

• Nice to have: Experience with marketing automation tools such as Braze.

Условия

• 12 Free Flix vouchers and 12 discount vouchers for friends and family;

• Work from another location for up to 60 days per year, depending on the role;

• Confidential 1:1 counselling, courses, and stress management for the employee and up to four family members;

• Language classes, training courses, and expert-led sessions;

• Mentoring program.