IT Support Level 1 (German Speaking) (m/f/d)

Das ist der Job

Aufgaben Provide first and second level technical support to end-users, resolving hardware, software, and network issues in a timely manner.

Das brauchst du

Qualifikation Technical certifications or coursework in IT are preferred.

Darum lohnt es sich

Join our team as a Deskside Support Level 1 and 2 Technician and be the first line of assistance for our employees' technology needs. Collaborate with IT team members to identify and implement improvements to the support process, enhancing overall service delivery.

This role offers an exciting opportunity to provide hands-on support and ensure the smooth operation of our IT systems. Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring all equipment is operating efficiently.

Document and track all incidents, requests, and resolutions in the company's ticketing system, ensuring accurate and detailed records. Conduct user training sessions to ensure employees are proficient in using company systems and applications, promoting best practices and efficient use of technology.

Proven experience in a technical support role or a similar position. Strong knowledge of Microsoft Windows operating systems and the Office Suite. Familiarity with basic networking concepts. Excellent troubleshooting and problem-solving skills. Ability to communicate effectively with both technical and non-technical users.

Strong attention to detail and the ability to prioritize tasks effectively. Proficiency in the local language - German B2. #J-18808