Mission
- Design and build LLM-powered AI agents that automate support workflows across Zendesk, Intercom, and internal systems.
- Develop agents that understand requests, plan next steps, retrieve relevant context, take action, and escalates to human agents when needed.
- Own prompt engineering, tool‑use design, and evaluation frameworks to ensure reliable, production‑quality agent behavior.
- Build and maintain the MLOps infrastructure behind it (model serving, CI/CD, monitoring, safe rollouts).
- Track impact through clear KPIs like resolution time, first‑touch resolution, and automation rate.
- Integrate these systems with our existing TypeScript/Python stack, internal APIs, and knowledge bases.
- Work closely with Support, Product, and Engineering to identify the highest‑impact automation opportunities.
- Share what you learn with the team and help other engineers apply LLM‑driven automation effectively.
Your profile
- 6+ years of experience in Software or Machine Learning Engineering.
- Proven track record building and deploying LLM, GenAI, or agentic AI systems in production.
- Experience designing AI systems that solve real business problems at scale – ideally in workflow automation, decision support, or autonomous task execution.
- Hands‑on expertise with LLM application architecture: tool calling, RAG, orchestration, memory/context management, evaluation, and guardrails.
- Solid background in MLOps and production AI infrastructure (deployment, CI/CD, monitoring, evaluation, incident handling).
- Proficiency in Python and/or TypeScript/JavaScript.
- Excellent English (C1); German is a plus.
Why us?
- High impact and ownership from day one – your work will directly shape deeploi's AI strategy.
- A small, ambitious team in Berlin and Munich – backed by top European VCs including Atomico and Cherry Ventures.
- Competitive salary + virtual share package (VSOP).
- Benefits: public transport ticket or Urban Sports Club/EGYM, Corporate Benefits.
- Well‑equipped offices in Berlin and Munich.
About us
Make millions of people work better every day. We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System. deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done. IT as a Service – not as a struggle: We are building an all‑one IT platform, combined with premium support. From user on‑ and off‑boarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company’s IT department.
