Darum lohnt es sich
Responsibilities Author high quality, consumable, actionable, “must-have” insightful content based on research best practices and methodologies Deliver high-quality actionable advice to an executive client audience through a variety of media Lead research projects requiring the coordination of colleagues and resources Meet with clients and prospects to provide actionable advice via virtual or face-to-face interactions Create and deliver presentation materials for Gartner events, industry and professional association conferences, and client briefings Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in our research community Deliver outstanding commercial team support to retain and grow the Gartner business Requirements 12+ years of relevant function experience Demonstrated experience leading AI and automation transformation initiatives (such as LLM-powered agents, advanced chatbots, and agent orchestration platforms) Subject matter expertise in customer service and support AI use cases and implementation Experience with AI offerings from vendors such as Salesforce, Genesys, NiCE, AWS, Five9, Microsoft, ServiceNow, etc.
Deep knowledge of Heads of Customer Service and Support initiatives, goals, objectives Executive presence and ability to establish credibility with executives and stakeholders Strong written and verbal proficiency, analytical and presentation skills Ability to work independently and remotely while collaborating across teams in a multicultural global team Strong organizational and project management skills Hard Skills AI transformation automation initiatives LLM-powered agents advanced chatbots agent orchestration platforms customer service AI use cases implementation of AI solutions project management Soft Skills executive presence credibility establishment strong written proficiency strong verbal proficiency analytical skills presentation skills independent work collaboration organizational skills Industry Keywords customer service support initiatives Gartner events professional association conferences Tools & Technologies Salesforce Genesys NiCE AWS Five9 Microsoft ServiceNow #J-18808-Ljbffr
