Hivos

• Hours: 36 hours per week (100%)
• Reports to: Head of External Engagement
• Contract Type: Fixed – Term 1 year contract with possibility of extension

Salary Range : NL scale 10: €3.533,04 - € 4.788,05 gross per month based on 36 hours work week (100%)

Location: The Hague, The Netherlands

Deadline: October 6th, 2026, 23.59 CET

• Kindly note that you must live in the Netherlands and be in possession of a valid work permit for the Netherlands.

Are you passionate about fundraising and energized by turning data into meaningful insights? Do you enjoy balancing strategic thinking with hands‑on analysis and collaboration? Then this could be the perfect role for you.

This is a diverse and dynamic role that combines supporting fundraising channel management, financial planning, data analysis, reporting, partner management, CRM administration, and occasional design support. If you are analytical, proactive, and motivated by using data to help create positive social impact, we would very keen to hear from you.

About the Role

Fundraising Data Analyst is a diverse role. They are responsible for supporting the management of Face‑to‑face, Telemarketing and digital channels, together with F2F & TM and Digital fundraisers. The Fundraising Data Analyst takes the lead in managing and planning the budget & income for these channels as well as monitoring the results and predicting impact on set goals. The role also includes monitoring overall income from all channels, attrition and reporting on this. The Fundraising Data Analyst has a knack for data, is always looking to optimise strategies and find connections others might miss. They create and adapt reports, submit selections used for various campaigns and coordinate with partners and colleagues.

The role combines supporting fundraising channel management, financial planning, data analysis, reporting, partner coordination, CRM management and providing design support.

Responsibilities and duties

Fundraising Channel Management (F2F & TM)

• Supporting management and optimisation of the Face‑to‑Face (F2F) and Telemarketing (TM) and Digital fundraising channels in collaboration with the F2F, TM and Digital Fundraisers.
• Monitor channel performance and identify opportunities to improve donor acquisition, conversion, and retention rates.
• Support respective fundraisers in negotiating contracts and coordinate with external agencies and fundraising partners to ensure delivery against agreed targets and quality standards.
• Share and explain reports and data‑driven insights with external partners to improve donor quality
• Maintain a good working relationship with external agencies and partners
• Support the budget planning process for Face‑to‑Face, Telemarketing and Digital fundraising channels and work together with the respective Fundraisers.
• Monitor performance against budgets and recommend corrective actions where needed.

Data Analysis, Reporting & Insights

• Monitor donor acquisition, retention, attrition, and lifetime value metrics.
• Create, maintain, and improve regular fundraising performance reports and dashboards.
• Monitor and report on overall fundraising income across all channels.
• Work closely with channel specialists to improve donor segmentation and to implement data‑driven campaign improvements.
• Support the development of a culture of data‑driven decision‑making across the fundraising team.
• Coordinate with External data partners to ensure continuous testing and data‑driven recommendations

CRM Data Management

• Prepare, maintain and deliver audience selections and data extracts for varied fundraising campaigns.
• Implement strategies & changes to comply to GDPR & local rules and regulations
• Act as the primary administrator and key user of the Engage CRM system, ensuring it effectively supports fundraising activities.
• Test updates in new releases and keep the team informed on upcoming updates and changs.

Design support

• Support the team with designs for merchandise, visuals, print media and other outputs.

Cross-organizational Collaboration

• Collaborate with communications, marketing, programs, and fundraising colleagues to align messaging and campaigns.
• Provide advisory and capacity building support for fundraising campaigns in other markets outside the Netherlands.

Profile and Skills

Skills and competencies

• Strategic thinking and results orientation
• Data‑driven decision making
• Budget management
• Collaboration and teamwork
• Good technical skills and knowledge of CRM systems, dashboarding & reporting tools
• Basic knowledge of GDPR rules and local (Dutch) regulations
• Visual and design competencies

Technical Skills

CRM systems (Microsoft 365 Engage), Microsoft Power BI, Microsoft Excel (Advanced), Adobe Creative Cloud Suite

Education and experience

• Bachelor's degree in Marketing, Communications, Business, Fundraising, or a related field.
• Minimum 3-5 years of experience in marketing, fundraising, or data analytics.
• Experience working with fundraising campaigns, donor acquisition, and data analysis.
• Experience managing agencies and other external partners.
• Experience or affinity with dashboarding and/or programming
• Strong analytical and project management skills.
• Affinity with the mission and values of Hivos.

What we offer

In this position you will work at the Hivos’ Office in the city centre of The Hague. We offer a stimulating work environment in a professional international organization with very dedicated staff. We offer a local contract based on

Hivos local labor conditions, with remuneration commensurate with the experience and expertise.

We provide a laptop and travel expenses according to our commuting policies, as well as participation in our pension fund. Flexible working arrangements to be discussed.