Conversational AI Engineer

Your future starts here You shape the next generation of customer interaction systems. Working in a multidisciplinary team of engineers and designers, you build reliable chat and voice solutions that deliver measurable outcomes. You combine production‑grade systems with adaptive, tool‑based AI to move beyond scripted, large language model flows toward agent‑based solutions. This approach improves user experience, reliability and business impact.

Design and run scalable chat and voice systems with strong user experience, reliability and measurable outcomes Define and adopt agent‑based interaction patterns and modern orchestration across customer‑facing use cases Build AI workflows that integrate tools, interfaces and external agents, and improve observability, logging, evaluation and quality monitoring Collaborate closely with business, design and engineering to turn requirements into production solutions and continuously optimize interaction flows Shape at scale, learn continuously in a collaborative team and access modern AI technologies Your skills Degree (ETH/Uni/FH) in Computer Science, Computational Linguistics, Data Science or a related field Programming experience in Python and modern software development Experience with platforms such as Rasa, Dialogflow, AWS, Bedrock, MCP, or agentic workflows Curiosity about large

language model systems, AI orchestration patterns and emerging AI technologies Pragmatic, curious and solution oriented, balancing innovation with scalable, maintainable implementation Communicative and team oriented, comfortable working across disciplines Strong communication in English and good proficiency in German Technical affinity and willingness to learn new tools, frameworks and integration patterns With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs.

As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. pleasant working environment financial benefits exciting opportunities for professional development Your homebase Swisscom (Schweiz) AG Förrlibuckstrasse 181, 8005 Zürich Company culture As Innovators of Trust we enable and shape the digital future - for our customers and ourselves. With innovative products and services and the trust of our customers, we create unique customer experiences with a lasting impact on the environment and society. In Switzerland and around the world. We focus on three values that define the attitude with which we do our work. Spark Passion We inspire people to thrive and embrace change. Aim High We set ambitious goals and deliver together. Stand True We lead by example, keep promises and speak up.

For Swisscom, employees are the key to success. As a leading ICT company, we impress with high-performing teams and a motivating culture. We focus on people, continue to attract and retain the best talents in the future, develop future-oriented skills and convince with a diverse and high performing organisation.