Das ist der Job
You must be an Australian citizen to apply; existing clearance will be viewed favourably.
Darum lohnt es sich
Dynamics 365 CRM Support Engineer
Avanade is growing, and we seek motivated and engaged technology people to join our Managed Services team delivering continuous value to our client’s businesses.
As a Dynamics 365 CRM Support Engineer, you bring strong customer engagement functional knowledge and hands‑on technical experience to our Shared Services team.
This is a hybrid role — you’ll understand CRM business processes across Sales, Customer Service, Marketing and Field Service, while also investigating, configuring, customising, and resolving technical issues across Dynamics 365 Customer Engagement and the Power Platform.
You are energetic and passionate about using Dynamics 365 CRM to solve practical business problems and improve customer outcomes. Essential Functions Provide day‑to‑day functional support for Dynamics 365 CRM applications, including Sales, Customer Service, Field Service, Marketing/Customer Insights and related Power Platform components.
Analyse client issues and requests, translating them into functional specifications, configuration changes, automation opportunities or development requirements. Configure and support CRM processes across leads, opportunities, accounts, contacts, cases, queues, SLAs, knowledge management, work orders and customer journeys. Prepare and maintain
