Junior Customer Support Specialist - German Speaking (d/f/m)

Das ist der Job

Ready to make an impact from day one?

Darum lohnt es sich

Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. You\'ll work closely with cross-functional teams and focus on customer happiness.

Role Responsibilities: What you\'ll do Support our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responses Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need Improve our internal processes with your ideas and feedback Work with tools like Zendesk, Fullview, Personio\'s intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient.

This role requires 3 days per week in the office in Dublin, Berlin or Munich. The Role: How you\'ll make an impact at Personio At Personio, customer success is at the heart of everything we do.

As a Customer Support Specialist, you\'ll be the first line of contact for our customers — answering questions, solving problems, and making sure every interaction adds value. This is your opportunity to grow with a company that’s transforming how businesses manage their people.