ServiceNow Engineer (GenAI)

Das ist der Job

Location: Egypt, Bulgaria, or Greece.

Darum lohnt es sich

The ServiceNow Engineer is responsible for configuring, customizing, and optimizing the ServiceNow platform to support business objectives. This role ensures successful implementation of ServiceNow solutions across ITSM, HRSD, CSM, and SPM, focusing on configuration over coding while adhering to platform best practices and technical standards.

The ServiceNow Engineer will work closely with business stakeholders, product managers, and developers to translate business requirements into functional and AI-enabled ServiceNow solutions.

Additionally, this role will contribute to automation initiatives, AI adoption, platform enhancements, and process improvements to drive operational efficiency. This position reports to the ServiceNow Technical Lead and collaborates with Senior ServiceNow Engineer to enhance platform capabilities and ensure maintainability.

Responsibilities Configure and customize ServiceNow applications to align with business processes and ITSM best practices. Implement Business Rules, UI Policies, Client Scripts, Flow Designer, and Workflows to enhance platform functionality.

Support Service Catalog, Request Fulfillment, and CMDB maintenance, ensuring accurate and AI‑ready data foundations for reliable outputs. Configure Now Assist (GenAI) capabilities to enhance user experience, automate workflows, and improve operational efficiency through AI‑driven insights, conversational interfaces, and intelligent automation.

Assist in integrating ServiceNow with enterprise systems using REST/SOAP APIs and Integration Hub. Ensure solutions are scalable, maintainable, and compliant with IT governance and security policies. Work closely with business analysts and product managers to understand requirements and translate them into technical configurations.

Collaborate with Senior Configuration Leaders and Developers to implement ServiceNow enhancements. Troubleshoot and resolve configuration‑related issues, ensuring platform stability and performance. Assist in testing, validation, and deployment of ServiceNow updates and new functionalities.

Identify opportunities to streamline processes using Flow Designer, Business Rules, and Orchestration. Support data quality initiatives and maintain CMDB integrity to improve system reliability. Participate in ServiceNow upgrade testing, ensuring platform compatibility with new releases.

Maintain technical documentation, including configuration guides, test cases, and process workflows. Support user training and knowledge sharing to improve platform adoption. Contribute to internal best practices and governance documentation.

Stay updated with ServiceNow platform releases and industry trends, proactively identifying areas for enhancement. Work towards ServiceNow certifications and expand technical expertise.

Qualifications Bachelor's degree in Information Technology, Computer Science, or related field. 1-3 years of experience in ServiceNow configuration and implementation. Hands‑on experience in ITSM and exposure to HRSD, CSM, or SPM is a plus. Understanding of ServiceNow integrations using REST/SOAP APIs and Integration Hub.

Basic understanding or exposure to AI capabilities within ServiceNow (e.g., Now Assist, Virtual Agent, AI Search, MCP Integrations) is a plus. Exposure to Agile/Scrum methodologies and experience working in an enterprise environment. Basic experience with Performance Analytics, dashboards, and reporting in ServiceNow.

Strong attention to detail, time management, and ability to work under deadlines. Excellent problem‑solving and debugging skills. Excellent spoken and written English. Communication, organizational and analytical skills. Equal Opportunity We are an inclusive employer that thrives on diversity.

This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. #J-18808-Ljbffr